"I have measured out my life with coffee spoons"
wrote T.S. Eliot in his poem The Love Song of J. Alfred Prufrock
and I know how he felt. I seem to be measuring out my life being kept on hold waiting to talk to some agency on the phone!
New Zealand has a population of 5.3 million. 50 years ago, in 1975 we had a population of just over 3 million. That's a 72% increase, not even near double.
Why then has there been so much change in the standards and quality of service in this country?
I remember when it was the norm when needing an answer from your bank, insurance company, IRD, your doctor's surgery or retail stores, to be able to telephone their service or enquiries departments and quickly and efficiently get an answer. Nowadays it's often near impossible to find an email address or a number to call and, when you do you have to go through a convoluted process of pressing buttons for options only to end up being left on hold listening to some god awful music for half an hour. Sheesh!
How did things get so bad so quickly?
3 comments:
I wrote this post while on hold to our insurance company. Still waiting.
They're probably busy texting on their cell phones
Have you got through yet?
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